Terms & Conditions – Mytidiness
Last updated: January 2026
These Terms & Conditions apply to all cleaning services provided by Mytidiness. By booking or using our services, you agree to the terms set out below.
1. Services Provided
Mytidiness provides domestic cleaning services to residential properties in Stourbridge, Dudley, Halesowen, Oldbury, and surrounding areas.
2. Bookings & Quotes
- Quotes are provided based on the information supplied by the client.
- Prices may vary if the property condition differs from what was described.
- We reserve the right to refuse or cancel a booking where necessary.
3. Access to Property
- The client must provide safe and reasonable access to the property.
- We are not responsible for delays caused by lack of access.
4. Payment Terms
- Payment terms will be agreed at the time of booking.
- Late or unpaid invoices may result in suspension of services.
5. Cancellations
- We request reasonable notice for cancellations or rescheduling.
- Repeated last-minute cancellations may incur a charge.
6. Health & Safety
- Clients must provide a safe working environment.
- We reserve the right to refuse service if conditions are unsafe.
7. Liability
- Mytidiness will take reasonable care while providing services.
- We are not liable for damage caused by faulty items, normal wear and tear, or pre-existing conditions.
8. Customer Satisfaction
- Any issues should be reported within 24 hours of service.
- We will make reasonable efforts to resolve genuine concerns.
9. Data Protection
- Personal data is handled in accordance with our Privacy Policy.
10. Changes to Terms
- These Terms & Conditions may be updated from time to time.
- The latest version will always be available on our website.